Communication Policy
Purpose
This Communication Policy outlines how Rebate Spy communicates with users and what you can expect when interacting with our service.
Communication Methods
We may communicate with you through:
Email
Phone calls
SMS messages
In-app notifications (if applicable)
Website updates
What You Can Expect From Us
When communicating with Rebate Spy, you can expect:
Timely Responses: We aim to respond to all inquiries within 1-2 business days.
Relevant Updates: We will notify you about:
Rebate opportunities that match your profile
Status updates on your rebate applications
Changes to rebate programs that may affect you
New service features or improvements
Clear Information: All communications will be clear, transparent, and free from misleading claims.
Privacy Protection: We will never share your contact information with third parties without your consent, except as outlined in our Privacy Policy.
Frequency of Communications
Service-related communications will be sent as needed
Marketing communications will be limited to no more than once per week
Critical updates about your rebate applications will be sent promptly
Opting Out
You may opt out of non-essential communications at any time by:
Using the unsubscribe link in our emails
Updating your communication preferences in your account settings
Contacting our customer service team
Note that even if you opt out of marketing communications, you will still receive important service-related communications about rebates you have applied for.
Communication Hours
Our customer service team is available to respond during business hours (Monday to Friday, 9 AM - 5 PM AEST), excluding public holidays.
Feedback
We welcome feedback on our communications. If you have suggestions for improvement, please contact us at admin@rebatespy.com.au.
Last Updated: 28/02/2025
Purpose
This Communication Policy outlines how Rebate Spy communicates with users and what you can expect when interacting with our service.
Communication Methods
We may communicate with you through:
Email
Phone calls
SMS messages
In-app notifications (if applicable)
Website updates
What You Can Expect From Us
When communicating with Rebate Spy, you can expect:
Timely Responses: We aim to respond to all inquiries within 1-2 business days.
Relevant Updates: We will notify you about:
Rebate opportunities that match your profile
Status updates on your rebate applications
Changes to rebate programs that may affect you
New service features or improvements
Clear Information: All communications will be clear, transparent, and free from misleading claims.
Privacy Protection: We will never share your contact information with third parties without your consent, except as outlined in our Privacy Policy.
Frequency of Communications
Service-related communications will be sent as needed
Marketing communications will be limited to no more than once per week
Critical updates about your rebate applications will be sent promptly
Opting Out
You may opt out of non-essential communications at any time by:
Using the unsubscribe link in our emails
Updating your communication preferences in your account settings
Contacting our customer service team
Note that even if you opt out of marketing communications, you will still receive important service-related communications about rebates you have applied for.
Communication Hours
Our customer service team is available to respond during business hours (Monday to Friday, 9 AM - 5 PM AEST), excluding public holidays.
Feedback
We welcome feedback on our communications. If you have suggestions for improvement, please contact us at admin@rebatespy.com.au.
Last Updated: 28/02/2025