Quality Standards
How We Choose Our Retail Partners
Every system sold through RebateSpy is supplied and installed by an accredited retailer we've vetted. This is exactly what we check.
Why We Vet Our Retail Partners
We handle the advice, the pricing and the process. Your retail partner is the business on your contract: they supply and install your system through accredited installers, hold the workmanship warranty and claim the rebates. That's why we're careful about who we work with, and why we publish exactly what we check.
What we check
Four standards, no exceptions
Licensing, Registration & Accreditation
- Installs done by Solar Accreditation Australia (SAA) accredited installers, with battery endorsement
- Current electrical contractor licence
- Valid public liability insurance (minimum $10M)
- Workers compensation insurance
Experience & Track Record
- Minimum 7 years of installation experience
- Positive customer review history
- No unresolved complaints with consumer affairs
- References available on request
Workmanship Standards
- Follows manufacturer installation guidelines
- Proper cable management and labelling
- Neat, professional installation appearance
- Post-installation testing and commissioning
Documentation & Warranty
- Clear warranty terms provided in writing
- Minimum 5-year workmanship warranty
- All permits and compliance certificates provided
- System handover documentation and training
What Happens If a Partner Falls Short?
If we receive a complaint about a retail partner or their installation, we investigate and work with them to put it right. Depending on how serious it is, we may stop working with that partner. We take customer feedback seriously.
If you've had an issue with your installation, please contact us.
Ready to Go Ahead With a Vetted Partner?
Find out what you're eligible for, and we'll take care of the rest with a partner who meets these standards.
Ready to Claim Your Rebate?
Use our calculator to see what you could save, or find out which rebates you're eligible for.